Privacy policy
Privacy Policy
Last Updated: March 13, 2026
Lutïns ("we," "us," or "our") wants you to be familiar with how we collect, use, and disclose personal information. This Privacy Policy describes our practices in connection with information that we collect through:
Websites operated by us from which you are accessing this Privacy Policy;
Our social media pages we operate (collectively, our "Social Media Pages");
HTML-formatted email messages that we send to you that link to this Privacy Policy or other communications with you; and
Offline business interactions you have with us.
Collectively, we refer to the Websites, Social Media Pages, emails, and offline business interactions as the "Services."
PERSONAL INFORMATION WE COLLECT
We collect the following categories of personal information when you use our Services. "Personal information" is information that identifies you as an individual or relates to an identifiable individual.
Personal information we collect from you
| Data Categories | Examples |
|---|---|
| Name and Contact Details | First and last name, email address, and phone number |
| Shipping Details | Shipping address |
| Payment Details | Payment card and related details such as billing address |
| Purchase and Transaction Details | Information regarding your purchases, transactions, and subscriptions |
| Preferences, Surveys and Communications | Marketing preferences and other choices you make about how we contact you, as well as information you choose to share when you complete one of our surveys |
| Physical Location | We may collect the physical location of your device by, for example, using satellite, cell phone tower or WiFi signals. We may use your device's physical location to provide you with personalized location-based services and content. |
Personal information collected automatically through your use of our Services
| Data Categories | Examples |
|---|---|
| Online Activity Data | Pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times and duration of access, and whether you have opened our marketing emails or SMS messages or clicked links within them. |
| Browser and Device Information | Certain information is collected by most browsers or automatically through your device, such as your MAC address, computer type, screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version. |
| IP Address | Your IP Address is a number that is automatically assigned to your computer by your Internet Service Provider. An IP Address may be identified and logged automatically in our server log files whenever a user accesses the Services. |
We use the following tools for automatic data collection
Cookies and Similar Technologies We and our service providers use cookies, pixels, clear gifs, web beacons, and similar online tracking technologies (collectively, "Cookies") on the Services. Cookies allow us to collect such information as browser type, time spent on the Services, pages visited, language preferences, unique identifiers, and how you interact with our Services.
If you do not want information collected through cookies, most browsers allow you to automatically decline cookies or be given the choice of declining or accepting a particular cookie from a particular website. You may also wish to refer to http://www.allaboutcookies.org/manage-cookies/index.html.
Analytics We use Google Analytics, which uses cookies and similar technologies to collect and analyze information about use of the Services and report on activities and trends. You can learn about Google's practices by going to www.google.com/policies/privacy/, and exercise the opt-out provided by Google by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
HOW WE USE PERSONAL INFORMATION
| Purposes | Examples |
|---|---|
| Providing Our Services | Contacting and interacting with you, offering products for sale, receiving and responding to your requests, processing payments, shipping and fulfilling your order. |
| Operations and General Business | Troubleshooting, diagnostic testing, technical support, system debugging, and hosting data. |
| Marketing | Sending you our marketing, updates, and promotions that we think may be of interest to you. |
| Relationship Building and Engagement | Facilitating and responding to any social sharing and posts on our Services. |
| Personalizing the Services | Personalizing our interactions with you and providing you with information and/or offers tailored to your interests. |
| Improving and Developing Products and Services | Conducting data analysis, developing new products and Services, identifying usage trends, determining the effectiveness of our promotional campaigns. |
| Aggregation, De-identification, and/or Anonymization | Aggregating, de-identifying, and/or anonymizing personal information so that it will no longer be considered personal information. |
| Security and Fraud Prevention | Conducting audits, monitoring for and preventing fraud, including maintaining system security. |
| Legal and Compliance | Fulfilling our legal and compliance-related obligations, complying with applicable laws and legal processes, responding to requests from public and government authorities. |
HOW WE DISCLOSE PERSONAL INFORMATION
Service Providers and Contractors Our service providers and contractors include companies and individuals that provide services on our behalf or help us operate our Services or our business, such as companies that power our online stores or provide web and app hosting services, data analysis, payment processing, order fulfilment, shipping support, information technology, customer support, email delivery, marketing, fraud prevention, auditing, and other services.
Affiliates We may disclose personal information to our affiliates for the purposes described in this Privacy Policy.
Professional Advisors We may use accountants, auditors, experts, consultants, lawyers, banks, and financial institutions to support our business.
Government Authorities and Others If we are required by law or legal process, we may disclose information to law enforcement, public, regulatory, and government authorities, or courts.
Other Online Services When you interact with us, you may choose to share information and content on our Social Media Pages and other online services. Please note that any information you post or disclose through these services will become public.
Business Transferees We may disclose or transfer your personal information to third parties in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock.
SECURITY
We seek to use reasonable organizational, technical, and administrative measures to protect personal information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately.
YOUR CHOICES
If you no longer want to receive marketing-related emails from us on a going-forward basis, you may opt-out by following the unsubscribe instructions in any such message.
If you no longer want to receive SMS/text messages from us on a going-forward basis, you may opt out by texting "STOP."
If you would like to update personal information that you have provided to us, you may do so through the Account Portal.
JURISDICTION AND CROSS-BORDER TRANSFER
Our Services are intended for individuals located in the United States and we are located in the United States. We may store and process your personal information in any country where we have facilities or in which we engage service providers.
THIRD-PARTY SERVICES
This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any website or service to which the Services link.
THIRD-PARTY ADVERTISING
We use third-party advertising companies to serve advertisements regarding goods and services that may be of interest to you when you access and use the Services and other websites or online services. If you would like more information about this practice, and to learn how to opt out of it, please visit http://optout.aboutads.info/# and http://optout.networkadvertising.org/#.
THIRD-PARTY PAYMENT SERVICES
The Services may provide functionality allowing you to make payments using a third-party payment service with which you have created your own account. When you use such a service to make a payment to us, your personal information will be collected by such a third party and not by us, and will be subject to the third party's privacy policy.
SENSITIVE INFORMATION
Unless we request it, we ask that you not send us, and you not disclose, any sensitive personal information (e.g., health or medical information, social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, or criminal background) on or through the Services or otherwise to us.
USE OF SERVICES BY MINORS
The Services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from individuals under 13.
UPDATES TO THIS PRIVACY POLICY
The "Last Updated" legend at the top of this Privacy Policy indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy on the Services.
CONTACTING US
If you have any questions or concerns regarding this Privacy Policy, please contact us at supplementsusa.01@gmail.com.
ADDITIONAL INFORMATION FOR U.S. CONSUMERS
Pursuant to U.S. state consumer privacy laws, we are providing the following additional details regarding the categories of personal information we collect, use, and disclose about U.S. consumers in California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia.
Rights and Requests
You may make the following requests, subject to applicable law:
- To know whether we process your personal information, and to access such personal information.
- To correct inaccuracies in your personal information.
- To have your personal information deleted.
- To receive the specific pieces of your personal information, including a copy in a portable format.
- To opt out of targeted advertising, including the "sharing" of your personal information for cross-context behavioral advertising.
You have the right not to be unlawfully retaliated against for exercising your privacy rights.
To make a privacy request, please contact us at supplementsusa.01@gmail.com.
We do not sell personal information (including sensitive personal information), as defined under applicable law. We have not engaged in such activities in the 12 months preceding the date this Privacy Policy was last updated. Without limiting the foregoing, we do not sell or knowingly sell or "share" personal information (including sensitive personal information) of minors under 16 years of age.
Appeal Process If we refuse to take action on your request, you may appeal this refusal within a reasonable period after you have received notice of the refusal. You may file an appeal by contacting us at supplementsusa.01@gmail.com.
De-Identified Information Where we maintain or use de-identified information, we will continue to maintain and use the de-identified information only in a de-identified fashion and will not attempt to re-identify the information.